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Airport Services for Disabled Travellers - PMR

Vehicle to transport people with disabilities
Vehicle to transport people with disabilities

In compliance with the regulation of the European Parliament (EC) 1107/206, you can request assistance services for people with reduced mobility at the Barcelona Airport, as one such person, or as aprofessional at their care, and can make your trip a more comfortable way.

*Special needs

If you are looking for information about passengers with special needs due to pregnancy, injuries, special care, babies and/or children traveling on their own, etc., please check out additional information about passengers with special needs at aeropuertosenred.com .

This service is free and can be ordered by Internet through this link of the Public Corporation AENA , or the following contact numbers: ( +34) 902 404 704 or (+34) 91 321 10 00.

PRM Services for passengers with reduced mobility

To allow passengers with hearing and/or speech impediments to request this assistance by phone, there is a complementary service for mobile phones in text mode and real time.
Once downloaded and installed the necessary software in the mobile phone of the interested person, he/she can easily make phone calls to the indicated numbers in order to realize any consultation or a request for assistance. The download and the software for this service are free.

Instructions access (ToMobile de Telesor) .

Remember

  • Please request this assistance at least 48 hours prior to your flight..
  • This is a 24 hours service, available all year round.

Passengers who require this service should also inform the airline company, the agent or the tour operator about their need for assistance.

Signaling

PMR meeting point
PMR meeting point

There are some meeting points clearly marked, both on campus and outside the airport terminal buildings, vehicle parking, sidewalk arrivals, check-in area in which people with disabilities or reduced mobility can, with ease, announce their arrival at the airport and request assistance.

A service person will come to seek assistance, and assist you from that point of contact until you are sitting in his airplane seat. Arriving at your destination airport will be escorted to the meeting point you decide.

PMR meeting points

PMR meeting points are distributed inside and outside the airport terminals, and in the parking Barcelona airport.

Terminal T1

PMR meeting points per floors

Floor 0 Sidewalk Arrivals, central bus platform
Floor 0 Public hall
Floor 1 Hall, next to Parking building T1
Floor 1 Hall Barcelona-Madrid corridor
Floor 3 Sidewalk Departures
Floor 3 Sidewalk Departures, Barcelona-Madrid corridor

Terminal T2

PMR meeting points per floors

R2: Airport train station
T2A P0: Sidewalk Departures/Arrivals
T2B P0: Sidewalk Departures/Arrivals
T2B P0: Hall Departures/Arrivals
T2B P0: Hall connection T2B-T2A
T2B P1: Sidewalk Departures/Arrivals connection T2B-T2A
T2C P0: Sidewalk Departures/Arrivals

Parkings

PMR meeting points in parkings areas

Parking G P0
Parking in front T2A
Parking in front T2B

See the Barcelona airport parkings situation

Travelling alone

For safety reasons, airlines are entitled to require that you travel with a companion if you are not ‘self-reliant’. To travel alone, you must be able to:

  • Unfastening your seat belt.
  • Leaving your seat and reaching an emergency exit.
  • Donning an oxygen mask and lifejacket.
  • Understanding the safety briefing and any instructions given by the crew in emergency situations.

Airline cabin crew are not able to provide personal care, so if you need help with feeding, breathing, using medication or using the toilet you will also need to travel with a companion.

Seating on the plane

Airlines should allow you to choose the seat most suitable for your needs. However, people with reduced mobility are not allowed to sit in seats where they may obstruct access to emergency exits.

Rights and complaints

If you wish to give us suggestions about the provided service or if you wish to make a complaint because you consider that you were not treated adequately during this service or because you were denied the access to your flight unjustifiably, please consult the following page of complaints Service for persons with reduced mobility (PRM) at aeropuertosenred.com .

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