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Barcelona airport

Barcelona Airport Contact

Barcelona El Prat International Airport is situated in El Prat de Llobregat, zip code 08820, in the province of Barcelona, Spain.

Barcelona El Prat Airport is part of Aena, which is a group of companies devoted to airport management and the provision of air navigation services.

To contact this entity, information on flight schedules or information about AENA phone numbers and / or external companies, please contact these phone numbers and addresses.

Aena

Contact for people with hearing and/or speech impairment

Aena has an information and customer service line for passengers with hearing and/or speech impairment. If you are interested in this service you can access the instructions for downloading the free software required to use it from your mobile phone:
Access to instructions (Telesor ToMobile).
Once installed, you can ring the following numbers for any queries and/or to request assistance in Spanish airports:
902 404 704 / (+34) 91 321 10 00 (outside Spain, or if you can not ring 902 lines)
The service operates 24 hours a day, every day of the year.

AENA (Information and customer assistance)

(+34) 91 321 10 00 / 902 404 704 E-mail: bcninformacion@aena.es
Claims: servicios-aeroportuarios@aena.es
Press office :
E-mail: bcnprensa@aena.es
(+34) 93 297 11 39
Employment:
Employment offer AENA
E-mail: portalempleo@aena.es
Public entities :
Enaire
Aena

Barcelona airport

Lost and found office

Lost in the airport facilities objects can be claimed:
Terminal T1, floor 0, Intermodal hall
8 a.m to 10 p.m.
(+34) 932 596 440 / (+34) 932 971 526
E-mail: objetosperdidosbcn@aena.es

Lost objects in the aircraft

Lost in the aircraft facilities objects need be claimed at the airline, or their handling company:
Groundforce: (+34) 932 930 648
Iberia Handling: (+34) 902 111 342
Lesma Handling: (+34) 666 007 415
Menzies Aviation: (+34) 932 984 562
Swissport Handling: (+34) 678 700 046
Vueling Airlines objetos perdidos: (+34) 902 486 648

Weapons control department

To ask about dangerous luggage, such us firearms, etc. you can address to the police Guardia Civil (spanish police):
T1 floor 3, check in hall, (+34) 93 297 11 88
T2B floor 0, Arrivals hall, (+34) 93 297 11 88

Check further information about security forces at additional passenger services.

Who we are

Aeropuertobarcelona-elprat.com offer the visitor information about Barcelona Airport, but we don't maintain any form of contact with the official entity Aena, which manages most of the Spanish airport network. For luggage irregularities, connecting flights, flights schedules, luggage irregularities, etc., please write Aena at bcninformacion@aena.es

If you want to advertise on billboards within or outside the airport, please write to bcninformacion@aena.es.

Send us your feedback by writing web@aeropuertobarcelona-elprat.com. Thanks!

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