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Barcelona airport

General information and contact

Josep Tarradellas Barcelona-El Prat Airport is located in El Prat de Llobregat, postal code 08820, in the province of Barcelona, Spain. It is part of the Public Business Entity Aena, which manages the Spanish airport network

To contact this Entity, to get information about flight schedules or to obtain information about AENA telephone numbers and/or external companies, you can go to these telephone numbers and addresses.

Barcelona El Prat Airport

Airport information & contact

Name: Aeropuerto Josep Tarradellas Barcelona-El Prat
Address: El Prat de Llobregat, (08820) Barcelona. España

Information and customer service (+34) 91 321 10 00
Email: bcninformacion@aena.es

Public Entities

Aena, S.A. is a Spanish public company that manages 46 airports and 2 heliports in Spain; Barcelona airport is one of them. Originally known as Aena Aeropuertos S.A, it adopted by law the name of Aena SME, S.A following the provisions of Royal Decree Law 8 of 4 July 2014.
ENAIRE is the air navigation manager in Spain. Part of the former Aena Aeropuertos S.A., ENAIRE now executes exclusively responsibilities related to airport and air navigation activities, in addition to performing the national and international operational coordination of the Spanish air traffic control network.

To contact S.M.E., S.A write to:

Dirección de Operaciones, Seguridad y Servicios
División Servicios Aeroportuarios
C/ Peonías, 12
28042 Madrid

Contact for people with hearing and/or speech impairment:
Aena has an information and customer service line for passengers with hearing and/or speech impairment. This service allows users with these impairments to contact the Information and Customer Service Line from their computer, tablet or smartphone, and access the chat via the following link without the need for other people to act as their intermediaries. The service is available from 07.00 am to 12.00 am, 365 days a year.

Chat for hearing impaired.

Press office:
E-mail: bcnprensa@aena.es
93 297 11 39

Employment:
Employment offer AENA
E-mail: portalempleo@aena.es

Complaints and claims: For clarifications, suggestions and complaints regarding airport facilities and services (cleaning, air conditioning, information service, assistance service for people with reduced mobility, security services, etc.) you can access Aena's telematic services portal.

If you wish to make a complaint about a restaurant service (cafeterias, restaurants, etc.), bear in mind that they have their own Official Book of Catering in which you can make your complaint, complaint or suggestion in the same place as the events.

Lost and found at Barcelona Airport

Lost and found offices

In the lost and found office are stored those objects that have been found in the airport facilities, such as security controls, waiting rooms, boarding rooms, toilets, etc.

The office is located in the Terminal 1, floor 0, Intermodal hall.

8 a.m. to 10 p.m.
(+34) 932 596 440 / (+34) 932 971 526
E-mail: objetosperdidosbcn@aena.es

Lost items on the aircraft

However, if you lost an object on the plane in which you were travelling contact your airline or the airline's handling company; for their contact details and how to find them, see the following section.

Baggage handling companies- Lost luggage

The companies that are in charge of the incidents with the luggage and lost objects in the airplanes are:

Baggage handling companies:
Groundforce: (+34) 932 984 849.
Terminal 1, Floor 1, baggage reclaim room 1.
Terminal T2A and T2B Floor 0, baggage reclaim room 0.
Iberia Handling: (+34) 902 111 342.
Terminal 1 Floor 1, baggage reclaim room 1.
Terminal 1 Floor 1, Corridor Barcelona-Madrid (Puente Aéreo)
Terminal T2A and T2B Floor 0, baggage reclaim room 0.
Menzies Aviation-easyJet: (+34) 932 984 562
Terminal 2C Floor 0, baggage reclaim room 0.
Menzies Aviation-Norwegian: (+34) 932 984 737
Terminal 2B Floor 0, baggage reclaim room 0.
Ryanair: Telephone T2 A: (+34) 932 596 252 / Telephone T2 B: (+34) 932 596 251
Terminal T2, Floor 1, baggage reclaim room 0.
Terminal T2A and T2B Floor 0, baggage reclaim room 0.
Swissport Handling: (+34) 678 700 046
Terminal 1 Floor 1, baggage reclaim room 1.
Terminal T2A and T2B Floor 0, baggage reclaim room 0.
Vueling Airlines: (+34) 902 486 648
Terminal 1 Floor 1, baggage reclaim room 1.

Weapons control department

To ask about dangerous luggage, such us firearms, etc. you can address to the police Guardia Civil (Spanish police):
T1 floor 3, check in hall, (+34) 93 297 11 88
T2B floor 0, Arrivals hall, (+34) 93 297 11 88

Check further information about security forces at additional passenger services.

Who we are

AeropuertoBarcelona-ElPrat.com is a portal that offers visitors information on the Barcelona Airport, but it has no direct or indirect relationship with AENA and is not the airport official website.

For further information on flight schedules, connections, immigration and customs services, please contact bcninformacion@aena.es. If you wish to advertise on billboards, inside or outside the airport, please consult the tariff guide at Aena.

The website AeropuertoBarcelona-Elprat.com is managed by Aeropuertosenred, a private company that offers information about Spanish airports and the latest news in the sector since 1996. To contact Aeropuertobarcelona-elprat.com, please write to web@aeropuertosenred.com.

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