Barcelona Airport BCN

Josep Tarradellas Barcelona-El Prat Airport is located in El Prat de Llobregat, postal code 08820, in the province of Barcelona, Spain. It is part of the Public Business Entity Aena, which manages the Spanish airport network.

To contact this Entity, to get information about flight schedules or to obtain information about AENA telephone numbers and/or external companies, you can go to these telephone numbers and addresses.

Barcelona El Prat Airport

Airport information & contact

Name: Aeropuerto Josep Tarradellas Barcelona-El Prat
Address: El Prat de Llobregat, (08820) Barcelona. España.

Information and customer service (+34) 91 321 10 00.
Email: bcninformacion@aena.es

Public Entities

Aena, S.A. is a Spanish public company that manages 46 airports and 2 heliports in Spain; Barcelona airport is one of them. Originally known as Aena Aeropuertos S.A, it adopted by law the name of Aena SME, S.A following the provisions of Royal Decree Law 8 of 4 July 2014.
ENAIRE is the air navigation manager in Spain. Part of the former Aena Aeropuertos S.A., ENAIRE now executes exclusively responsibilities related to airport and air navigation activities, in addition to performing the national and international operational coordination of the Spanish air traffic control network.

Contact for people with hearing and/or speech impairment:
Aena has an information and customer service line for passengers with hearing and/or speech impairment. This service allows users with these impairments to contact the Information and Customer Service Line from their computer, tablet or smartphone, and access the chat via the following link without the need for other people to act as their intermediaries. The service is available from 07.00 am to 12.00 am, 365 days a year.

Chat for hearing impaired.

Press office:
E-mail: bcnprensa@aena.es
(+34) 93297 11 39

Employment:
Employment offer AENA
E-mail: portalempleo@aena.es

Complaints and claims: For clarifications, suggestions and complaints regarding airport facilities and services (cleaning, air conditioning, information service, assistance service for people with reduced mobility, security services, etc.) you can access Aena's telematic services portal.

If you wish to make a complaint about a restaurant service (cafeterias, restaurants, etc.), bear in mind that they have their own Official Book of Catering in which you can make your complaint, complaint or suggestion in the same place as the events.

Lost and found at Barcelona Airport

Lost and found offices

In the lost and found office are stored those objects that have been found in the airport facilities, such as security controls, waiting rooms, boarding rooms, toilets, etc.

The office is located in the Terminal 1, floor 0, Intermodal hall.

Monday to Friday, from 8:00 a.m. to 8:00 p.m.; Saturdays, from 8 a.m. to 3 p.m. Sundays and holidays, closed.
(+34) 932 596 440
E-mail: objetosperdidosbcn@aena.es

Lost items on the aircraft

However, if you lost an object on the plane in which you were travelling contact your airline or the airline's handling company; for their contact details and how to find them, see the following section.

Baggage handling companies- Lost luggage

The companies that handle incidents (lost or damaged) baggage and lost objects on airplanes are:

Groundforce

This company serves the following airlines : Aeroflot, Air Arabia Maroc, Air Europa, Air France-KLM, Alitalia, Etihad, Eurowings, Lufthansa, Luxair, Qatar, Swiss, Ural Airlines. Contact Groundforce on the phone : (+34) 932 984 849.

Terminal T1, Floor 1, baggage reclaim room 1.

Terminal T2A and T2B Floor 0, baggage reclaim room 0.

Centro de atención equipajes Iberia (Iberia Handling) :

This company serves the following airlines : Aer Lingus, Air Algerie, Air Nostrum, Avianca, British Airways, Czech Airlines, El Al, Emirates, Iberia, Singapore Airlines, SkyUp, Turkish Airlines, Vueling. Contact Iberia on the phone : (+34) 900 111 342.

Terminal T1 Floor 1, baggage reclaim room 1.

Terminal T1 Floor 1, Corredor Barcelona-Madrid (Puente Aéreo)

Terminal T2A and T2B Floor 0, baggage reclaim room 0.

Menzies Aviation-easyJet

easyJet luggages. Contact Menzies Aviation-easyJet on the phone (+34) 932 984 562 or at bcn.lostluggage@menziesaviation.com - bcn.paxdm@johnmenzies.aero

Terminal T2C Floor 0, baggage reclaim room 0.

Menzies Aviation-Norwegian:

Norwegian luggages. Contact Menzies Aviation-Norwegian on the phone (+34) 932 984 737 or at bcn.lostdy@menziesaviation.com

Terminal T2B Floor 0, baggage reclaim room 0.

Ryanair:

Ryanair luggages. Contact Ryanair : Terminal T2A phone number: (+34) 932 596 252 /Terminal T2B phone number: (+34) 932 596 251

Terminal T2, Floor 0, baggage reclaim room 0.

Terminal T2B Floor 0, baggage reclaim room 0.

Swissport Handling:

This company serves the following airlines : Aegean Airlines, Air Senagal, Blue Air, Brussels Airlines, Finnair, Pegasus, Royal Air Maroc, S7 Airlines, TAP Air Portugal, Tarom, Transavia, Tunisair, Volotea, Wizz Air. Contact Swissport Handling on the phone : (+34) 678 700 046

Terminal T1 Floor 1, baggage reclaim room 1.

Terminal T2A and T2B Floor 0, baggage reclaim room 0.

Vueling Airlines:

Vueling luggages. Contact Vueling on the phone (+34) 902 486 648

Terminal T1 Floor 1, baggage reclaim room 1.

Weapons control department

To ask about dangerous luggage, such us firearms, etc. address to the police Guardia Civil (Spanish police):
T1 floor 3, check in hall, (+34) 932 97 11 88
T2B floor 0, Arrivals hall, (+34) 932 97 11 88

Check further information about security forces at additional passenger services.